/// Overview and Status of Orders as at :
Once we have a confirmed custom order (payment, impressions and option choices) we are unable to amend, cancel or offer refunds as our custom IEM manufacturers will not accept changes once we have placed orders with them. Production timescales quoted are always approximate estimations.

During the order process of your Custom In Ear Monitors the manufacturers give very few updates as they are all focused mainly on the speedy production of your chosen product. Please trust that we monitor the progress of all orders so you don't have to worry, generally speaking we track the 2 key important changes of your order status, that being, have the ear impressions and or 3D scans arrived safely and has your order shipped back to us from the manufacturer - We are unable to chase the manufacturers for updates unless they have gone over our expected production and shipping timescale.

/// Ultimate Ears: Our last delivery was on 18th Oct 2021, this delivery included all orders up to and including ear impressions that left us on 1st Oct 2021. Current production time door-to-door for new orders is 2-2.5 weeks.

/// JH Audio: Our last delivery was on 18th Oct 2021, this delivery included all orders up to and including ear impressions that left us on 24th Sep 2021. Current production time door-to-door is 4 weeks for IEMs that are standard colours (for upgraded colours and or art options please allow 1 more week and for milled shells a minimum of 2 more weeks).

/// 64 Audio: Our last delivery was on 3rd Sep 2021, this delivery included all orders up to and including ear impressions that left us on 3rd Aug 2021. Current production time door-to-door is 5 weeks.

/// Alclair Audio: Our last delivery was on 18th Oct 2021, this delivery included all orders up to and including ear impressions that left us on 9th Sep 2021. Current production time door-to-door is 5 weeks.

/// InEarz Audio: Current production time door-to-door is 4 weeks.

/// ACS Custom: Current production time door-to-door is 3 weeks.

/// Broadcast / TV Moulds: Current production time door-to-door is 3-4 weeks.

/// Puretone: Current production time door-to-door is 4 weeks.

/// Westone: Current production time door-to-door is unknown.

/// Custom Sleeves: Current production time door-to-door is 3-4 weeks.